Terms of Service

Last updated: October 2, 2026

These Terms of Service (“Terms”) are between Lyra Library LLC (“Lyra,” “we,” “us”) and the school, school district, diocese, educational institution, organization, or other person or entity that creates an account, starts a trial, places an Order, or otherwise subscribes to Lyra (“Customer,” “you”). They govern your access to and use of Lyra’s library management service.

These Terms incorporate by reference the Bonterms Standard Online Cloud Terms (Version 1.0) (the “Standard Terms”), available at https://bonterms.com/forms/standard-online-cloud-terms/. Together, the Standard Terms, these Provider-Specific Terms, and any Order form the agreement between Lyra and Customer (the “Agreement”). Capitalized terms used but not defined here have the meanings given in the Standard Terms.

In the event of a conflict, these Provider-Specific Terms control over the Standard Terms.

1. About Lyra and these Terms

Lyra is a cloud-based library management system for K-12 schools. Customer subscribes to Lyra so its library staff can manage the Customer’s library collection and circulation activities, and so its students and teachers can use the patron-facing catalog.

By creating an account, starting a trial, or placing an Order, Customer agrees to the Agreement. The person agreeing on Customer’s behalf represents that they have authority to bind the Customer. If you create an account or place an Order on behalf of an organization, you represent that you have authority to bind that organization to the Agreement. If you create an account or place an Order as an individual or for a non-institutional educational setting, you represent that you have all rights and authority necessary to provide any patron information you submit to Lyra, to authorize Lyra to process that information as described in the Agreement, and to obtain any notices, consents, or permissions required from parents, guardians, students, or other individuals.

Lyra is intended for use in educational library settings in the United States. Lyra is not directed to, marketed to, or intended for use by customers outside the United States, and Customer agrees not to use the service in a way that would require Lyra to process patron data outside the United States or comply with non-U.S. data transfer requirements unless Lyra has expressly agreed in writing.

Lyra is software only. Lyra does not provide educational content, tutoring, instruction, grading, assessment, certification, a marketplace, user-to-user transactions, public profiles, messaging, discussion boards, student submissions, or content-sharing features.

2. Trials

2.1 Trial access. Lyra offers a free trial period (the “Trial”), typically 30 days, during which Customer may use the service without payment and without providing a payment method. The duration of the Trial is identified at signup.

2.2 Trial terms. A Trial is a “Trial” within the meaning of Section 18 of the Standard Terms. Lyra may modify or end Trial access at any time. Lyra provides no warranty, SLA, or Support commitment for Trials, and Lyra’s liability for Trials is capped as described in Section 18 of the Standard Terms.

2.3 Conversion. To continue using Lyra after the Trial, Customer must select a paid tier and place an Order. If Customer does not place an Order before the Trial ends, Lyra may suspend access to the service. Customer Data uploaded during the Trial remains subject to Section 12 of the Standard Terms (data export and deletion) and the DPA (defined below).

3. Subscriptions and Orders

3.1 Tiers. Lyra offers patron-count-based subscription tiers. The tier appropriate to Customer is determined by the number of active patrons Customer manages in the service. Pricing for each tier is published on Lyra’s website at the time of the Order.

3.2 Order. When Customer selects a tier and provides payment information, the resulting transaction is an “Order” within the meaning of the Standard Terms. Each Order identifies:

• The tier and corresponding maximum patron count
• The subscription fee
• The Subscription Term and its start date
• Any other terms specific to the Order

3.3 Subscription Term. Each Subscription Term is twelve (12) months unless the Order states otherwise.

3.4 Auto-renewal. Unless the Order states otherwise, paid subscriptions automatically renew for additional twelve-month Subscription Terms unless Customer cancels renewal or either party gives the other written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term. Customer may cancel renewal by using the cancellation tools available in the service or by emailing support@lyralibrary.com. Cancellation stops future renewal but does not shorten the then-current Subscription Term.

3.5 Price changes. Lyra may change subscription prices for future Subscription Terms. Lyra will give Customer at least sixty (60) days’ notice before a renewal at a higher price. If Customer does not wish to renew at the new price, Customer may give non-renewal notice under Section 3.4 before the renewal date.

3.6 Patron count changes. If Customer’s active patron count exceeds the maximum for its current tier during a Subscription Term, Lyra will notify Customer and the parties will work in good faith to move Customer to the appropriate tier, with a pro-rated adjustment to fees.

3.7 No refunds except as stated. Fees are non-refundable except where the Agreement expressly states otherwise or where required by applicable law. If Customer cancels during a paid Subscription Term, Customer will retain access through the end of the paid term, and the subscription will not renew.

3.8 Invoice and purchase-order customers. If Customer pays by invoice, purchase order, or other non-card method accepted by Lyra, the Order or invoice may specify different billing and renewal mechanics. Unless the Order states that the subscription auto-renews, Lyra may issue an invoice for a renewal term, and Customer’s payment of that invoice confirms renewal for the term stated in the invoice.

3.9 Multi-year and promotional terms. Lyra may offer multi-year, pilot, founding-partner, promotional, or discounted terms. Any discount, special pricing, or multi-year commitment applies only if stated in the applicable Order. Unless the Order states otherwise, promotional pricing applies only for the initial term identified in the Order and does not apply to later renewal terms.

4. Payment

4.1 Annual billing. Subscription fees are billed annually in advance, on the start date of each Subscription Term, unless the Order states otherwise.

4.2 Payment method. Customer pays through the payment provider designated in the service (currently Stripe). Customer authorizes Lyra to charge the payment method on file for renewals and any other amounts owed under the Agreement.

4.3 Other terms. Section 10 of the Standard Terms (Payment, Taxes, Payment Disputes) otherwise applies.

5. Acceptable use

In addition to the restrictions in Section 7 of the Standard Terms, Customer agrees that Customer and its Users will not:

• Upload, store, or distribute through the service any content that is unlawful to share, including child sexual abuse material, content that violates third-party intellectual property or privacy rights, or content prohibited by applicable law
• Use the service to harm, exploit, or harass minors
• Attempt to circumvent the access controls of the service or the access controls Customer itself has configured, including by accessing another patron’s records without authorization
• Use the service to send unsolicited bulk communications
• Submit Sensitive Data (as defined in Section 20 of the Standard Terms) to the service

Lyra may suspend access under Section 11 of the Standard Terms for violations of this Section 5.

6. Customer Data and patron data

6.1 Two categories of data. Customer Data, as defined in the Standard Terms, includes two categories of information that Lyra handles differently:

• Patron data — information about students, teachers, and other library patrons that Customer enters or uploads, and information generated by patrons’ use of the service. Patron data is education-records data that Lyra processes on Customer’s behalf as Customer’s service provider, school official under FERPA, and agent for purposes of COPPA’s school-consent framework.
• Customer’s own data — information about Customer as an organization and about Customer’s staff users, such as account credentials, library configuration, and Customer-uploaded files.

6.2 Data Processing Agreement. Lyra’s processing of patron data is governed by Lyra’s Data Processing Agreement (the “DPA”), which is incorporated by reference into the Agreement. The DPA describes how Lyra collects, uses, secures, and returns or deletes patron data, and the obligations Lyra accepts as Customer’s service provider and school official.

6.3 Order of precedence for data terms. With respect to the processing of patron data, the DPA controls over these Provider-Specific Terms and the Standard Terms.

7. Service availability

Lyra targets high availability for the service and uses commercially reasonable efforts to maintain it. Lyra does not currently offer a contractual Service Level Agreement (SLA) or service credits. Lyra provides reasonable communication about planned maintenance and incident response through its support channels.

If Lyra publishes an SLA in the future, the SLA will apply to Subscription Terms that begin or renew after the SLA is published.

8. Support

Lyra provides email-based support to Customer’s authorized staff users during Lyra’s business hours (US Central time, weekdays, excluding US federal holidays). Lyra targets a response within one business day. Support covers questions about the service and assistance with issues that arise during normal use. It does not cover custom development or services beyond the scope of the published product.

9. Security

Lyra’s technical and organizational measures for protecting Customer Data are described in Section 5 of the DPA. Those measures are the “Security Measures” referred to in Section 3.2 of the Standard Terms.

10. Privacy

Lyra’s handling of personal information about Customer’s staff users, prospective customers, and website visitors is described in Lyra’s Privacy Policy. The Privacy Policy is not part of the Agreement but is provided for transparency. The handling of patron data is governed by the DPA.

11. Limitation of liability; data-protection super cap

11.1 General cap. Except for Excluded Claims and the higher cap in Section 11.2, each party’s total aggregate liability arising out of or relating to the Agreement will not exceed the amounts paid or payable by Customer to Lyra under the Agreement for the twelve (12) months before the event giving rise to the claim.

11.2 Data-protection and security super cap. For claims arising from Lyra’s breach of its confidentiality, data-protection, or security obligations with respect to Patron Data, Lyra’s total aggregate liability will not exceed the amounts paid or payable by Customer to Lyra under the Agreement for the twenty-four (24) months before the event giving rise to the claim.

11.3 No uncapped liability for data claims. The higher cap in Section 11.2 is Customer’s exclusive enhanced cap for claims involving Patron Data, security, privacy, confidentiality, or breach notification, and those claims are not uncapped except to the extent the Agreement expressly states otherwise.

11.4 Standard Terms modified. This Section modifies any inconsistent limitation-of-liability provision in the Standard Terms.

12. Warranties and disclaimers

12.1 Limited performance warranty. During a paid Subscription Term, Lyra warrants that the service will perform materially in accordance with Lyra’s then-current published documentation and service descriptions when used in accordance with the Agreement. Customer’s exclusive remedy, and Lyra’s sole obligation, for breach of this limited warranty is for Lyra to use commercially reasonable efforts to correct the nonconformity or provide a reasonable workaround. If Lyra cannot correct the nonconformity or provide a reasonable workaround within a reasonable time, Customer may terminate the affected Subscription and receive a pro-rated refund of prepaid, unused fees for the terminated portion of the Subscription Term.

12.2 Trials and beta features. Trials, beta features, previews, pilots, experimental features, and other no-charge access are provided “as is” and “as available,” without any warranty, support commitment, service-level commitment, availability commitment, or indemnity obligation, to the maximum extent permitted by law.

12.3 No SLA. Lyra targets high availability and uses commercially reasonable efforts to maintain the service, but Lyra does not currently provide a contractual service-level agreement, uptime warranty, service-credit remedy, or uninterrupted-availability commitment unless Lyra expressly states otherwise in an Order or published SLA.

12.4 AI outputs and analytics. Lyra may provide AI-assisted features, semantic search, analytics, reports, collection-management suggestions, circulation statistics, or similar outputs. Those outputs are provided to assist Customer’s authorized personnel and are not a substitute for professional judgment, school policy, legal compliance review, or human review. Lyra does not warrant that AI-assisted outputs, analytics, reports, recommendations, search results, or other generated outputs will be complete, accurate, error-free, or suitable for Customer’s particular purpose without review by Customer’s authorized personnel.

12.5 No educational, operational, or compliance outcomes. Lyra does not provide educational content, instruction, tutoring, assessment, grading, legal advice, regulatory advice, or compliance services. Lyra does not warrant that use of the service will produce any particular educational, instructional, accreditation, regulatory, legal, compliance, collection-development, circulation, operational, financial, or business outcome.

12.6 Disclaimer. Except for the limited warranty in Section 12.1, and to the maximum extent permitted by law, the service, support, documentation, trials, beta features, AI-assisted features, analytics, reports, recommendations, search results, and all related materials are provided “as is” and “as available.” Lyra disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, and any warranties arising from course of dealing, usage, or trade practice.

12.7 Standard Terms modified. This Section supplements and, to the extent inconsistent, modifies Section 6 of the Standard Terms.

13. Governing law and courts

The Agreement is governed by the laws of the State of Tennessee, without reference to conflict-of-law rules. Any action arising out of or relating to the Agreement will be brought exclusively in the state or federal courts located in Williamson County, Tennessee, or, if no federal court is located in Williamson County with jurisdiction over the action, the United States District Court for the Middle District of Tennessee. The parties consent to the personal jurisdiction and venue of those courts. Nothing in this Section limits any non-waivable rights that an individual consumer may have under applicable law to bring a claim in another forum.

Section 19.2 of the Standard Terms is modified accordingly.

14. Notices to Lyra

Notices to Lyra under the Agreement should be sent to:

Lyra Library LLC 1111B S Governors Ave STE 23345 Dover, DE, 19904 US Email: support@lyralibrary.com

Notices from Lyra to Customer may be sent to the email address associated with Customer’s account or delivered through the service.

15. Operational updates to attached policies

Lyra may modify the DPA, AI Privacy page, Subprocessors page, Privacy Policy, and the support and security descriptions in these Terms from time to time to reflect changing practices or new features, as described in Section 19.6 of the Standard Terms. Material changes will not retroactively reduce Lyra’s overall obligations during a then-current Subscription Term. Lyra will notify Customer of material changes by email or through the service.

16. Contact

Questions about these Terms should be sent to support@lyralibrary.com.